salon policy

NAIL SALON POLICY At ELEMENT NAIL BAR ARCADIA

Welcome to Element Nail Bar Arcadia, the premier nail salon in Phoenix Arizona. We strive to offer exceptional services with professionalism and care. To ensure a seamless and enjoyable experience, please review and adhere to our nail salon policies. Your understanding and cooperation help us maintain the highest standards.

Appointments

  • Booking: Schedule your appointments in advance to secure your preferred date and time at our Phoenix nail salon. Walk-ins are welcome and will be accommodated based on availability.
  • Confirmation: You will receive a confirmation text or email 24 hours before your appointment. Please confirm promptly to avoid cancellation.
  • Late Arrivals: Arriving more than 10 minutes late may require rescheduling or adjustments to your service to ensure timely appointments for other clients.
  • Cancellations: Notify us at least 24 hours in advance for cancellations. Late cancellations or no-shows may incur a fee of up to 50% of the scheduled service cost.

Payments

  • We accept cash, major credit/debit cards, and digital payment options at our Phoenix nail salon.
  • Gratuity is greatly appreciated and can be added to your payment at checkout.
  • Credit Card Information: For your convenience and security, all credit card transactions are processed through a secure payment gateway. Element Nail Bar does not store credit card information onsite or within our systems. Refunds, if issued, will be processed to the original payment method.

Hygiene & Safety

  • Our salon upholds the highest hygiene standards to prioritize your health and safety. Tools and equipment are sterilized thoroughly after each use.
  • Inform our staff of any allergies, sensitivities, or specific requirements before your appointment.
  • To ensure a safe environment, we reserve the right to refuse service to clients exhibiting symptoms of illness.

Children & Guests

  • To maintain a relaxing atmosphere, children under 12 must be supervised by an adult at all times.
  • Guests accompanying clients are welcome in the waiting area but not in the service zones to minimize disruptions.

Personal Belongings

  • While visiting our Phoenix nail salon, please keep your belongings with you at all times. Element Nail Bar is not responsible for lost or damaged personal items.

Service Satisfaction

  • Your satisfaction is our priority. If you are not completely happy with your service, contact us within 24 hours for an adjustment.
  • Complimentary adjustments are available within the specified timeframe for the same service originally booked.

Gift Cards & Promotions

  • Gift cards are non-refundable and must be presented at the time of redemption.
  • Promotions and discounts are valid under specified conditions and cannot be combined unless otherwise noted.

Privacy Policy

  • Data Collection: We collect essential personal information, including your name, contact details, and service preferences, to manage appointments and provide tailored services.
  • Usage: Your data is used solely for salon management, promotional offers, and service enhancements. Clients may opt out of promotional communications at any time.
  • Third-Party Sharing: Personal information is never shared with third parties, except for payment processing or as required by law.
  • Data Security: Stringent security measures protect your information against unauthorized access. Our systems comply with industry best practices to safeguard your data.
  • Your Rights: Clients have the right to access, update, or request deletion of personal data. Contact us directly for any related concerns.
  • Cookies and Online Tracking: Our website utilizes cookies to improve user experience and analyze usage patterns for marketing purposes. Cookie settings can be managed via browser preferences.
  • Secure Online Payments: Online payments are processed through encrypted and secure protocols, ensuring the safety of your financial information.

Contact Us

For questions or further information about our policies, feel free to contact us:

  • Address: 3180 E Indian School Rd, Phoenix, AZ 85016
  • Phone: 602-898-9000
  • Email: contact@elementnailbar.com

Thank you for choosing Element Nail Bar, your trusted destination for quality nail care in Phoenix. We look forward to serving you and exceeding your expectations!